Last Updated: August 2026

At Intello Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all accessories, manuals, and labels.
  • Proof of purchase or order confirmation is required.
  • Items showing signs of misuse, damage, or alteration may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Clearance or final sale items
  • Personalized or customized products
  • Opened hygiene or personal care products
  • Products damaged through improper use

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We’ll review your request and arrange a replacement or refund if applicable.

Refunds

Once your returned item is received and inspected, we’ll notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing times typically range from 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped.

If you need an exchange, please contact our customer support team before returning your item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The product arrived damaged or defective.
  • The return is due to an error on our part.

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the standard return process after delivery.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you’ve completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Intello Store

Email: sales@intellollc.com

We appreciate your trust in Intello Store and are committed to providing a smooth, fair, and hassle-free shopping experience..